Ongoing support · Month-to-month

Ongoing Support Retainer

From NZ$750/month + GST

Essentials NZ$750/month · Growth NZ$1,500/month · no lock-in · cancel with 30 days notice

A month-to-month support retainer for NZ professional services firms that have completed a Workflow Integration Sprint with AIpex. Two tiers covering bug fixes, performance monitoring, and continuous improvement for delivered automations. No lock-in period.

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At a glance

PriceFrom NZ$750/month + GST

FormatEssentials NZ$750/month · Growth NZ$1,500/month · no lock-in · cancel with 30 days notice

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Tiers

Two tiers. Same commitment.

Both tiers are month-to-month with no lock-in period. Cancel with 30 days notice.

Essentials

Essentials Retainer

NZ$750 / month + GST

Up to 4 hours support per month

Bug fixes and troubleshooting
Monthly performance monitoring
Quarterly 30-minute review call
Email response within one business day
Month-to-month · no lock-in

Growth

Growth Retainer

NZ$1,500 / month + GST

Up to 8 hours support per month

Bug fixes and troubleshooting
Monthly performance monitoring
Minor automation enhancements
One new workflow opportunity per quarter
Monthly 30-minute review call
Same-day email response (priority)
Month-to-month · no lock-in

Scope

What this is not.

—A replacement for the handover documentation. The sprint ends with full documentation and a structured handover specifically designed to make the client's team self-sufficient. The retainer is for firms that want continued access to AIpex — not firms that can't operate the automations independently.
—An open-ended consulting engagement. The retainer covers the delivered automations only. New build work is scoped and priced as a new Workflow Integration Sprint.
—Available for automations not built by AIpex. The retainer is designed for automations built during an AIpex Workflow Integration Sprint. For automations built by other providers, contact us to discuss what support is feasible.
—A commitment. Both tiers are month-to-month with no lock-in period. Cancel with 30 days notice.

Audience

Who this is for.

The Ongoing Support Retainer is designed for NZ professional services firms that have completed a Workflow Integration Sprint with AIpex and want continued confidence that their automations are running correctly.

It is the right choice for the operations manager who wants to know that issues will be caught and resolved quickly without managing the automation infrastructure themselves. It is equally suited to firms that want continued access to AIpex for minor enhancements and ongoing workflow opportunity identification.

Many firms are comfortable maintaining the automations independently after the sprint handover — the documentation is written for that purpose. The retainer is optional, not a prerequisite for continued operation.

Common questions

Frequently asked questions.

Do I need a retainer after completing a Workflow Integration Sprint?

No. The sprint ends with full documentation and a structured handover session specifically designed to make the client's team self-sufficient. The Ongoing Support Retainer is for firms that want confidence their automations are running correctly, or want continued access to AIpex for minor enhancements, without managing it themselves. Many firms are comfortable maintaining the automations independently and do not need a retainer.

What is the difference between the Essentials and Growth retainer?

The Essentials retainer (NZ$750/month + GST) provides up to 4 hours of support per month, covering bug fixes, troubleshooting, monthly performance monitoring, and a quarterly 30-minute review call. The Growth retainer (NZ$1,500/month + GST) provides up to 8 hours of support per month, including minor automation enhancements, one new workflow opportunity recommendation per quarter, and a monthly 30-minute review call with priority same-day email response.

Ongoing Support Retainer

Two tiers. Same commitment.

What this is not.

Who this is for.

Frequently asked questions.

What firms typically combine this with.

Workflow Integration Sprint

AI Readiness Assessment

AI Capability Workshop

Ready to protect your automation investment?